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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Cultural differences may include: | Interpersonal approachThinking/learning stylesExpectations ResponsibilitiesPriority settingExperience and working stylesGender and kinship differences |
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Strategies to accommodate cultural differences in the workplace may include: | Workplace induction programGeneral guidelines and standards for approaching specific tasks and issuesDevelop understanding of own culture and historyDevelop awareness of key aspects and impacts of Aboriginal and/or Torres Strait Islander culture and history on current health issuesUnderstanding similarities to identify common ground of cultural groups in the workplaceContextualising given workplace Code of practice at all levels of the organisation |
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Resources to facilitate effective service delivery in a cross cultural context may include: | People identified with appropriate cultural knowledgeWorkplace design to accommodate cultural needsWorkplace policyReference groups |
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Events and issues in Aboriginal and/or Torres Strait Islander history may include but are not limited to: | Pre- and post-colonisation historyLegislationStolen generationsDeaths in custodyHealthLand RightsMaralingaMaboReligion |
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Communication strategies to ensure safe service deliver may include: | Common workplace strategies:identify the barriers to effective cross cultural communication and the causes of ineffective cross cultural communicationvisual/iconic strategies - diagrams, tables, graphs, pictures flow charts, video imagesuse of computer technology and other mediaStrategies for individuals:gestures and non-verbal techniquesdisplay of positive regard and respectnon-judgemental approacheson going personal/interpersonal skill developmentforming partnerships with all cultural groups to achieve particular work goalsmonitoring and reflecting on own actions to ensure cultural values are not imposed on others |
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Resources to facilitate effective communication may include: | Resources to support visual and iconic strategiesAboriginal and/or Torres Strait Islander Health workers, liaison officers and other colleagues |
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Interpreters may be: | RegisteredOther multilingual people not related to the person |
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Strategies for developing effective relationships may include: | Negotiation of roles and responsibilities in the workplaceDevelopment, monitoring and review of culturally safe work practicesIdentification of and consultation with key contact people such as Aboriginal liaison officersDisplay empathy appropriatelyBe flexible Develop the capacity to take turns - stand back wait for your turn |
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Strategies to resolve difficulties may include: | Negotiation of culturally appropriate guidelinesIdentification of appropriate mediatorsNegotiating a workplace code of practice |
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Strategies to increase participation in health service delivery may include: | Consultation with community representativesCommunity participation in decision making processes at all levels |
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Culturally appropriate practices may include: | Strategies for providing a service for women's and men's health issuesAllowances made for cultural obligations |
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Resources to promote effective partnerships may include: | Formation of appropriate reference groupsPolicy/guidelines - memorandum of understandingTwo way flow of information and resources |
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Work practices may include but are not limited to the following functions or be in the following settings: | Hospital or other facility/services admission, entry and discharge processesReferral protocolsReception and enquiry servicesDiagnostic servicesInpatient servicesNon-inpatient and community servicesScreening servicesHealth promotionPublic healthNon-government or agencyUrban, rural and remote community settings |
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Factors contributing to Aboriginal and Torres Strait Islander people's ill health include: | History of European/Aboriginal contactLoss of culture, land, identity and Indigenous lawLoss of family linksGeographical remoteness Lack of relevant and culturally appropriate educationLack of meaningful employment or occupationLack of relevant health knowledgeFood and nutritionSmokingAlcohol and substance abuse Mental stressPoor maternal healthFeelings of isolation and vulnerability and being culturally unsafeViolenceEnvironmental health factors (housing, sewerage, water supply, hygiene)Late presentation, diagnosis and treatment |
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Culturally appropriate work practices may recognise: | Food customsKin relationshipsLifestyle preferencesGender Language preferences |
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